Avano is authorised by the Financial Conduct Authority (FCA) to pay due regard to the interest of our customers and treat them fairly . our policy aims to raise the standards in the way that we treat our customers.
Our policy is line with the 3 TCF outlines of the FCA that are applicable, which are:
Outcome 1 Avano's consumers can be fully confident that they are dealing with a firm where the fair treatment of its customers is at the heart of its culture.
Outcome 2 Avano's services are marketed and sold in the retails market and are designed to meet the needs of identified consumer groups and are targeted at these groups accordingly.
Outcome 3 Avano's consumers are given clear information and will be kept fully informed of every process of the service offered, before, during and after.
Avano works closely with the FCA'S Code of Conduct Sourcebook with supports the principle if TCF, Extra check and analysis are given to areas such as financial promotion, marketing practices, application process, information provided and compliant handling.
Our procedures in regularly checking our service standards aims to include :
Ensuring staff understand TCF through online training courses.
Ensuring all marketing and sales practices have TCF at its core. And written in plain English
Any terms are fully explained
APR quoted is an accurate reflection of the actual cost the customers will expect from our partner company UKcredit
Information is provided to ensure customers are fully aware of the service we are providing however no advice on the clients suitability and finances is given.
Compliant handing procedures are made clear to our customers and Avano follows the FCA requirements for a ‘turn around' of the complaint.